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Definitions

In these terms and conditions the following terms shall have the following meanings:

'We, Us, Our'
www.SussexSpares.co.uk   trading as R and R Electrical, 45 Blatchington Road, Hove, East Sussex, BN3 3YL. United Kingdom. VAT: 226 7092 62

'You, Your'
The Customer/Consumer.

'Contract'
A Contract for the sale of Goods by us to you.

'Goods'
Any Goods forming the subject of a Contract including parts of, or materials incorporated in, them as more particularly described upon this Website.

'Website'
Our Website, the address of which is, www.sussexspares.co.uk

Introduction

We hope this document will assure you of our commitment to correct and efficient online shopping. Our most valuable asset is our customer base and this information is here to ensure your safety and hopefully answer your questions regarding our business practice.

Price

The Price of the Goods is set out on the Website and the confirmation of order. The price is in Great Britain Pounds Sterling and includes all taxes or other duties due, including Value Added Tax, charged at the rate or rates applicable at the date of confirmation of order.

Instore prices may vary from our online prices.

If ordering by telephone, please mention that you have seen it on our site and we will be pleased to match our online price.

Completing your Order

When you complete your details and the details of the Goods which you wish to purchase and submit them to us by clicking the "Complete Order" button you are offering to purchase the Goods at the price shown on the Website subject to these terms and conditions.

The Contract for the sale by us to you of the Goods is completed when we send to you our confirmation of order by email.

In order to buy Goods from us through this website you must be at least 18 years old. We reserve the right at our discretion to refuse to complete a contract for the sale of Goods to you.

Payment

Payment is made by credit card, debit card, PayPal or by telephoning us with your details. We cannot take Paypal payment on telephoned orders.

Delivery

Once your order has been confirmed by us and payment completed, your Goods will be dispatched to you as soon as possible. We aim to process and dispatch all orders within 24 - 48 working hours of receipt. Customers will be contacted if there order cannot be dealt with within this time frame. If for whatever reason the Goods which you have ordered are not available, we will inform you as soon as possible.

Delivery of Goods will be to UK mainland addresses and The Channel Islands only. Delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, we will contact you to make an alternative arrangement for delivery.

Standard rate deliveries are by Royal Mail or carrier whichever we feel is more appropriate. We aim to dispatch all standard delivery rate orders within 24 - 48 working hours. It is important to remember many of the items we sell will not fit through a letterbox. It is common practice in these circumstances for the delivery company to leave a card of attempted delivery. Occasionally the Royal Mail will also leave parcels behind a gate or out of sight to the side of the house. If your order has not yet arrived this is worth checking first.

Cancellation of Orders and Returns

In accordance with distance selling regulations, you have the right to cancel your Order for up to 7 days after the day of delivery.

In order to cancel your Order, you must notify us by email or in writing to our contact address within this 7 day period.

A refund of any monies paid by you to us for the Goods will be made within 7 days of your cancellation. If you have paid for the price of the Goods by credit or debit card, your credit or debit card account will be re-credited as soon as possible and in any event within the above 7 day period.

If you cancel your order you must take good care of the Goods and must return them to us at your own expense by recorded delivery within 30 days of cancellation of your order. If the Goods have been damaged whilst in your possession then you will be liable for the cost of repairing that damage.

The Goods must be returned unused with all packaging and seals intact and all fittings and guarantees enclosed.

Postage & packing charges will not be refunded.

Damaged or Faulty on Delivery

You should examine the Goods upon your receipt of them. If the Goods are faulty or damaged you must notify us at info@sussexspares.co.uk within seven working days of your receipt of the Goods. We will provide you with full return details. Upon return of the faulty product we will, as appropriate, repair and return the Goods to you or deliver replacement Goods to you.

Product Warranty

All of our supplied Goods have a manufacturer supported warranty. Should your product fail within this period please notify us at info@sussexspares.co.uk We will advise on the specifics of the manufacturer warranty and, as appropriate, repair and return the Goods to you or deliver replacement Goods to you.

Please note that certain parts of Goods are considered as consumable items by the manufacturer. As such damage caused during their use may not be covered. For example, foil and cutting heads on electric shavers.

Extent of Liability

We make every effort to ensure that goods advertised for sale on the Website are described accurately. However, the descriptions of goods on the Website do not form part of the contract between you and us. They are designed to represent a general idea of the Goods. You should ensure that the goods which you are purchasing from us are suitable for your intended purpose. We do not give any warranty that the Goods, which you purchase from us, are suitable for your intended purpose.

We will not be liable to you for any loss or damage which you suffer as a result of any breach by us of this contract, including, but not limited to, consequential loss to you and/or loss or damage to the property of third parties. In any event our liability to you arising directly from our negligence will not exceed the invoice value of the Goods. Nothing in this clause will limit our liability for death or personal injury resulting from our negligence. This clause does not affect your statutory rights.

We make every effort to ensure that this Website is free from viruses or defects. However, we cannot guarantee that your use of this Website or any website accessible through it will not cause damage to your computer. It is your responsibility to provide adequate protection for your equipment which you use to access this Website. We will not be liable to you or to anyone else for any loss or damage which may be caused to any equipment arising as a result of your use of this Website.

Law and Jurisdiction

The contract shall be governed by English law and we and you consent to the exclusive jurisdiction of the courts of England and Wales. If you access the Website from locations outside of England and Wales you are responsible for complying with any laws applicable to that territory.

Copyright

The contents of this Website are protected by the law of copyright.

 

PRIVACY POLICY for www.sussexspares.co.uk

At sussexspares.co.uk T/AS R and R Electrical we are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us. Our Privacy Policy has been provided and approved by the online solicitors at LegalCentre.co.uk.

This Privacy Policy contains an explanation of what happens to personal data that you choose to provide to us, or that we collect from you whilst you visit this site. Our Privacy Policy should be read in conjunction with our terms of website use.

We do occasionally update this Policy so please do return and review this Policy from time to time.

Information We Collect

In running and operating this website we may collect and process certain data and information relating to you and your use of this site. This data and information is detailed below:

      i.        Details of visits to our website and the pages and resources that are accessed, including, but not limited to, traffic data, location data and other communication data that may assist us in understanding how visitors use this website.

     ii.        Information that visitors provide to us as a result of filling in forms on our website, such as when a visitor registers for information or makes a purchase. .

    iii.        Information provided to us when our visitors communicate with us electronically for any reason.

Use of Cookies

Cookies are sometimes used to improve the website experience of a visitor to a website. We may sometimes use cookies on this website to record aggregate statistical information about the visitors to our site and the use that our visitors make of the website. When collected this information is used by us to improve our website and further enhance the visitor experience and, may be shared with advertisers. Pease note that no personally identifiable information is recorded.

We may also use the cookies to gather information about your general internet use to further assist us in developing or website.  Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive and then stored there and transferred to us where appropriate to help us to improve our website and the service that we provide to you.

All computers have the ability to decline cookies.  You can easily decline or remove cookies from your computer using the settings within the Internet Options section in your computer control panel.

Our advertisers may also use cookies on their website. We have no control over this and you should review the privacy policy of any advertiser that you visit as a result of an advert or link on this website.

Use of Your Information

The information we collect is used for our own use in developing our website and also occasionally by advertisers on this site.   In addition, we may use the information for the following purposes:

      i.        To provide you with information relating to our website, products or our services that you request from us.

     ii.        To provide you with information on other products that we feel may be of interest to you.

    iii.        To meet our contractual obligations to you.

   iv.        To notify you about any changes to our website, including improvements, and service or product changes that may affect our website.

If you are an existing customer, we may contact you with information about goods and services similar to those that you have expressed an interest in previously via our website.

Finally, we may use your data, or allow carefully selected third parties to use your data, so that you can be provided with information about unrelated goods and services which we consider are likely to be of interest to you.  We or they may contact you about these goods and services by any of the methods that you consented to at the time your information was collected.

If you are a new customer, we will only contact you or allow third parties to contact you only when you have provided consent and, only by those means you provided consent for.

If you do not want us to use your data for our or third parties use then you wil always have the option to object to such use.

Storing Your Personal Data

Information that we collect may on occasion be transferred and stored outside of the European Union for the purpose of supplying our goods or services to you. By submitting your personal data, you agree to this transfer, storing or processing. We will always take all reasonable precautions to make sure that your data remains secure and is handled in accordance with this Privacy Policy.

Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.

The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.

Disclosing Your Information

Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any).

We may also disclose your personal information to third parties:

      i.        Where we sell any or all of our business and/or our assets to a third party.

     ii.        Where we are legally required to disclose your information.

    iii.        To assist fraud reduction and minimise credit risks.

Third Party Links

You mind find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them. 

Access to Information

The Data Protection Act 1998 gives all individuals the right to access personal information that is held about them. You can request a copy of any information that we hold about you. Please note that any request for this information may be subject to payment of £10 which covers our administrative costs.  Please contact us if you wish to make such a request.


Privacy & Cookies